Terms and Conditions

As an active member of your pension scheme you are able to access the myNRpension website to view information about your pension record. If your circumstances change and your membership of your pension scheme ceases, your access to myNRpension will also cease.

The Trustee of your pension scheme and its administrator, have made every effort to ensure the accuracy and suitability of the information contained on this website. Your use of this website is subject to your acceptance of these terms and conditions.

It is important that you use myNRpension on your own computer. If you use an internet cafe, a networked computer or a shared computer, you should be aware that your personal information may be stored in the memory of that computer and may be accessible to another person. Please also remember to log off myNRpension when you have finished looking at your personal pension information.

You will gain access to the information that the pension scheme administrators hold about you by logging into the secure site for your pension scheme. You are responsible for ensuring the confidentiality and proper use of your log in details. You are also responsible for restricting access to your computer, or any other computer which stores your details. In order to help the pension scheme administrators keep your information secure, you should not leave your computer unattended whilst you are logged on to the secure website.

You must tell the pension scheme administrator as soon as you believe that someone other than you knows your log in details, or has access to your account.

The trademarks, logos and other content contained on this website are the Trustee's and/or the administrator’s property, or that of their content suppliers, and is, unless specifically stated otherwise, protected by copyright or other ownership rights. You may use the website for private purposes only. No rights in the trademarks or logos used on the website are granted to you.

The information provided on this website is intended for general information and illustrative purposes. It does not constitute investment or any other advice, and it is not intended to be a substitute for information and statements provided by the pension scheme administrators. It should not be relied on to make investment or other decisions. Neither RPMI nor Capita gives any warranty and accepts no responsibility for the accuracy of any information provided, or for your reliance on that information. Your benefits will be worked out in accordance with and subject to the governing trust deed and rules and legislation.

The reliability of the information given on the secure websites depends on the accuracy of your details. When you use the website, please be sure to check these carefully. If any information is incorrect you should inform the pension scheme administrator of your pension scheme.

Although every effort has been made to ensure that the information given on this website is accurate, none of the information given can give you legal rights to benefits that differ from those provided in the pension trust and rules.

Data protection

The following provisions relate only to information that the administrators obtain from you through your use of this website. The information the administrators hold about you, which is stored on this website, is held in accordance with obligations set out in your member booklet. If you would like further information about this, please contact the administrator of your pension scheme.

The information you provide to the administrators (including your email address) when using this website will be processed for the following reasons:

  • to administer your website user account;
  • to administer your pension records;
  • to process any request for advice or information supplied by the administrators;
  • for the administrators to contact you by email regarding your pension account and with promotions and information in connection with your pension account; and to customise this website according to your interests.

Any information that the administrators collect about you is stored electronically on a database. It may also be printed and stored in the administrator’s filing systems.

The adminstrators will keep your personal information confidential, except to the extent that it is compelled to disclose it by law.

If you believe that the information that the administrators hold about you is inaccurate, or if you wish them to stop processing your data for any particular purpose or purposes, please contact the Network Rail Pensions Team for details of who to write to.

To comply with the Data Protection Act 1998, the administrators adhere to strict technical and organisational security procedures. The personal information which they hold is held securely to ensure no unauthorised disclosure or access takes place.